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What is a virtual domain?
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A Virtual Domain means having your own domain (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@yourname.com).
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What steps do I need to take to set-up a virtual domain at webexceed.com?
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After you have selected a hosting plan that suits your needs, simply signup with us by filling out our secure online order form.
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What is the time needed to make space available on a webexceed server?
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Space is usually made available within 6 hours! Once an account is set-up, an activation notice will be sent to you via e-mail including your user-ID, password, and your IP address.
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Do I have to register my domain name, or will you do that for me?
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When you order one of our "web" series of plans, we offer to register your domain for you at NO EXTRA CHARGE. This domain name is registered in your name, and becomes your property, we do not retain control of it. You will not be billed by Network Solutions for anything, ever. When we say FREE, we do mean FREE! Of course, you do have the option of registering the domain name yourself, although there is no reason why you would want to do this. For further information please see our Domain Name Services FAQ.
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I already have a domain name, what does it cost to transfer my domain name to use it with a webexceed server?
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There is no charge to update your domain name information. You do not have to physically transfer your domain name to webexceed. However, you will need to update the Nameserver information for your domain name so that it points to the correct address. When you receive your activation notice from us, you will be provided with all of the necessary information to do so.
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May I promote my webexceed.com web site with bulk email?
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Spamming is in violation of our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited email. If any user of our services sends unsolicited email, that user will have their account closed within 24 hours. A pro-rata share of their current contract will be refunded.
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Do you offer dial-up internet access?
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No, you will need local internet access in order to maintain your website and retreive e-mail addressed to your site.
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Can't I just sign up for hosting with the same ISP I get my internet access from?
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Yes, you could do that, but there are several good reasons why it may not be in your best interest. Speed, up-time, and price to name a few. Your ISP is aware that they will be the first place a client turns to for hosting services and many people make the mistake of not researching the market for the available alternatives. You will likely pay for that as ISP's generally charge substantially more for hosting than we do. It's a lot like buying vegetables at the corner store instead of going to the Farmer's Market. You will pay more, and the quality may not be as good. An ISP has a set amount of bandwidth, and a large portion of that bandwidth is used up by people dialing in and surfing the net. With your website hosted on their servers, anyone trying to reach your site from the internet will experience delays at peak times. Webexceed's bandwidth is used ONLY for Hosting. For a description of just how we are connected to the internet, please see our Network description.
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Does webexceed use NT or Unix servers?
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Webexceed's servers are Unix based by no accident. Our configuration allows us to offer the quickest and most dependable performance possible. We can proudly GUARANTEE 99.9% up-time for our clients. You will see other hosting companies promising 99.5% or even 99% which, at a glance, seems pretty good but is rather deceptive. A 99% up-time translates into over 7 hours per month of downtime! In an impatient world, that is unacceptable for any online business.
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What kind of server hardware/software do you use?
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Our servers are custom built with the highest quality parts available, this not only increase reliability, but it also reduces maintenance costs allowing us to pass on the savings to our clients. Our typical server consists of Dual Pentium III processors with 1 Gig of Ram and a Raid 5 system. All servers are set-up with Linux 2.2.7 (custom built based on Red Hat Linux 5.2) and Apache 1.3.9 (Unix). For further information on our network setup/connectivity please see the Our Network page.
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What features will I get with my account?
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webexceed includes many standard features that other providers charge extra fees for. Features standard on all our "web series" of plans are: web based control panel, generous amount of pop e-mail accounts, Frontpage extensions (98 & 2000), Http-Analyze Site Statistics, raw access logs, RealAudio/Video server, SSI, SSH/Telnet, FTP, PHP 3.0, MySQL, Shopping Cart software, SmartList...the list goes on. See our Hosting page for complete details.
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Do you use Netscape's SSL technology?
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We use Apache-SSL which is several times more secure than Netscape SSL.
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Do you charge additional fees for hosting a secure web site?
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No. It is a free standard feature.
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Can I set up forms for secure transmission?
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Yes. There is no additional charge.
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Do you provide a CGI-BIN personal directory?
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Yes. Your own personal CGI-BIN directory is provided.
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What is CGI access?
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CGI scripts (Common Gateway interface) are used to provide things like counters, form responses, guest books, and many other useful things. webexceed.com gives you full CGI access for no extra charge! You can write your own scripts, install someone else's, or use one of our preinstalled CGI scripts.
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Which languages are supported in CGI (e.g. Bourne shell, Perl, Java)?
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Bourne, Shell, Perl, and Java are all supported and available.
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Can we set up password protected areas with htaccess?
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Yes you can, this is done easily through your control panel.
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