MICROSOFT FRONTPAGE

We do NOT provide Technical Support for your use of FrontPage Software. We have provided the following information as a courtesy. Should you need further assistance with FrontPage, Microsoft's FP Authoring Site.

The most common asked question users ask when using FrontPage is:

The default page still shows up even after I have uploaded my index page.

SOLUTION: You MUST DELETE the default page before your index page will show up.

MICROSOFT FRONTPAGE 98
Publishing a Web
Opening an Existing Web
Troubleshooting problems in FrontPage 98

MICROSOFT FRONTPAGE 2000

Further Microsoft FrontPage Support

Publishing a Web

After you have built your html documents and are ready to upload them to our server:

1. Open the web you've created on your PC using FP Explorer.

2. Choose File > Publish

3. If your "Destination Web Server" doesn't appear in the Publish window (it won't the first time you publish to our server) CHOOSE "More Webs" and type the location of the web to publish to. Hit return. IMPORTANT: Use www.yourdomain.com as the Destination Web Server to publish to our server. Leave the "Destination Web Name" BLANK.

4. You will be asked for your USERNAME and PASSWORD. This is your domain's USERNAME and your FrontPage PASSWORD (which may be different than your regular telnet/ftp/POP password). If you're not sure what it is or if you aren't allowed past this point, you'll need to contact us for a new FP password.

5. You can watch the progression of the upload by looking at the bottom left corner of FP Explorer.

Back to the top


Opening an Existing Web

1. Open FP Explorer and choose File > Open Front Page Web.

2. You can now choose to open a previously created web on your PC or your web on our server.

3. Highlight the appropriate web or type in the web address (www.yourdomain.com) and click OK.

4. Enter your USERNAME and FP PASSWORD if required.

5. Make modifications and recalculate links if needed. (See FP help docs for info on when it's necessary to recalculate links.

Back to the top


Troubleshooting Common Problems with FP98

Getting error - "Root Web Busy"

FTP or telnet to your site and remove the "service.lck" file in /www/_vti_pvt. This usually happens when an FP session is interrupted before completion.

Server timing out when publishing large sites.

This difficulty arises when the uploading link times out in the process of copying the web to our server. The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually. If this problem persists for you, please contact support.

Getting Error - "Front Page Extensions not Installed"

We often see this error being reported even when the extensions have been installed. If you get this error, please contact support and we'll make sure the extensions are installed and repair them if necessary. NOTE: The extensions are easily corrupted. Please use only FP Explorer to update your web site on the server, not FTP.

I published but my web's not there!

This will happen when the "Destination Web Name" is filled in when publishing to our server.

This box should be left blank. If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it. Your site will exist under a subdirectory instead of at the top level /www where it should be.

My counter, bbs, guestbook, etc isn't working.

These problems are generally due to incorrect permissions on either the directory, file(s) or cgi script(s) that are associated with them. Please don't change the permissions of your files or directories unless you have a specific reason for doing so and you know what effect it will have on your site.

My forms won't work through the Secure Server.

The call to a cgi script using the Secure Server must not be within a webbot. Use a normal cgi call in your html script for Secure Server calls.

My search bot doesn't return any results.

The /www directory must be world readable AND you need to recalculate links BEFORE publishing (or after editing directly on the server). If it still doesn't work: FTP to the server and go to the /www/_vti_txt/default.wti directory.Delete any files that begin with "ALL.". Don't delete any other files. Then using Windows Explorer, do the same thing on your PC. Recalculate links, test locally with your browser and publish.

FP starts the Web Publishing Wizard when I try to publish.

Cancel the operation and email support to have the FP extensions installed/repaired.

Why is my page renamed on the server when I publish?

The "Default Document" of your web is automatically renamed by the server to what is required by the configuration of the server. For example, if you've named the main page "index.html", it may be renamed "default.html". Just check the links to your main page to make sure they refer to it the same way.

Back to the top

This tutorial will guide you step-by-step through configuring Microsoft FrontPage to exchange files between your computer and your web site.

In order to follow along with us, you'll need to have Microsoft FrontPage installed, and you'll need to be connected to the internet via your Internet service provider

Create a Simple Page

Before you can publish an html file to your web site with FrontPage, you must either have a page already created, or create a page. To create a page with FrontPage, follow these simple steps:

1. With FrontPage open, choose File --> New.

2. Type in "This is a simple test"

3. From the menu bar, choose File --> Save As.

4. Name the html file.
(If this file is to be your homepage, be sure to name it index.html)

Once you have the file saved to your hard drive, you are ready to publish the file.

Publish Your Web Page.

1. From the menu bar, choose File --> Publish Web .

You'll get a dialog box like this:

2. Click on the Options button

You will see a dialog box like this:

3. In box below Specify the location to publish your site to: enter the full URL for your site.

4. If this is the first time you are publishing your site, select Publish all pages...

5. Select Include subwebs.

You should now have a dialog box that looks like this:

Obviously, you will have put your real domain name instead of 'mydomain.com'

6. Click the Publish button.

You should now see a dialog box like this one:

7. Enter your username and password.

If you have entered all the details correctly, FrontPage 2000 will then publish your site. You will see a dialog box like this one when it has finished:

8. Click Done.

Further Microsoft FrontPage Support

If you need further assistance using FrontPage, go to http://builder.com/Authoring/FrontPage98/
and http://support.microsoft.com/directory/

Back to the top